Terms of service

1. Parties

These terms govern the provision of the MultiChats service between MultiChats (hola@agendra.es), hereinafter "MultiChats", and the business or professional who subscribes to it, hereinafter "the customer". The service is intended for businesses and self-employed professionals; it is not offered to consumers.

2. The service

MultiChats is a web dashboard that allows the customer to manage one or more of its own WhatsApp numbers from a single place: the customer sees the conversations, sorts them, follows them up and has an artificial intelligence agent that reads each conversation, classifies it and drafts or sends replies in the tone and according to the rules the customer sets. The number of "AI agents" in each plan is the number of WhatsApp lines that can be connected.

How WhatsApp is connected. MultiChats connects to each number by linking it as a device (as WhatsApp Web does), using the customer's phone. It does not use the official WhatsApp Business API. The customer acknowledges and accepts that this method of connection is not endorsed by Meta, that Meta may restrict or block a number that breaches its terms of use (in particular, for bulk or unsolicited messaging), and that MultiChats applies volume and pacing limits to reduce that risk but cannot eliminate it. The customer is responsible for the use it makes of its numbers.

3. Plans, price and payment

• Starter: 1 AI agent, €150 per month.
• Team: 5 AI agents, €500 per month.
• Business: 10 AI agents, €800 per month.

Prices exclude VAT, which is added where applicable. Payment is monthly, in advance, through Stripe, using the payment method the customer provides. Each charge generates an invoice. If a payment fails, the service may be suspended until the account is brought up to date.

4. Term and cancellation

The contract is monthly and renews automatically. There is no minimum term: the customer may cancel at any time from the billing portal or by writing to hola@agendra.es, and the service remains active until the end of the period already paid for. Periods already charged are not refunded, except as provided in section 7.

5. Customer's obligations

• To use WhatsApp numbers that it owns or is authorised to use.
• To have a legal basis for contacting the people it talks to and to comply with applicable law (the GDPR, the Spanish LSSI and, where relevant, the rules on commercial communications), informing them about the processing and honouring their requests not to receive further messages.
• Not to use the service to send unlawful, misleading or unsolicited content in bulk, or to impersonate third parties.
• To review the rules and tone of the AI agent and to supervise the replies it sends. The customer is responsible for the messages sent from its numbers, including those sent by the AI in accordance with the settings the customer has enabled.
• To keep its login credentials safe.

6. MultiChats' obligations

To provide the service with due diligence, keep the dashboard available except during maintenance or for reasons beyond its control, inform the customer of relevant incidents, protect information in accordance with the privacy policy and provide support by email (with priority support on the Team and Business plans).

7. Limitation of liability

The service depends on third-party systems (WhatsApp, hosting providers and language model providers). MultiChats is not liable for any blocks or restrictions that Meta applies to the customer's numbers, for changes to WhatsApp that affect the service, or for the content of the replies generated by the AI, which the customer can review and configure. If the service is interrupted for more than 72 consecutive hours for reasons attributable to MultiChats, the customer is entitled to a pro rata share of that month's price. MultiChats' total liability to the customer is limited to the amount paid by the customer in the three months preceding the event giving rise to it.

8. Data processing (Article 28 GDPR)

By connecting its numbers, the customer (controller) engages MultiChats (processor) to process the data in its conversations for the sole purpose of providing the service. MultiChats shall: process the data only in accordance with these terms and the customer's instructions; ensure the confidentiality of anyone who has access to it; apply appropriate security measures; not disclose the data to third parties other than the sub-processors needed for the service (hosting, language model, email, payments), which the customer authorises and which are listed in the privacy policy; assist the customer in responding to requests from data subjects; notify without undue delay any security breach affecting the customer's data; and, when the contract ends, delete the data within 30 days, unless retention is required by law, first returning it to the customer if the customer so requests.

9. Changes

MultiChats may change these terms or its prices by giving at least 30 days' notice by email. If the customer does not accept the change, it may cancel at no cost before the change takes effect.

10. Governing law and jurisdiction

These terms are governed by Spanish law. For any dispute, the parties submit to the courts and tribunals of Madrid, unless the law provides for another mandatory jurisdiction.

11. Language

This English version is provided for convenience; in case of discrepancy the Spanish version (condiciones) prevails.