What is a WhatsApp AI sales agent?
It's an artificial intelligence program connected to your WhatsApp that reads your customers' messages, understands what they want and replies the way a good salesperson would: it answers questions, asks what it needs to, suggests the next step and follows up. Unlike a chatbot, it doesn't follow a button menu.
How does MultiChats connect to my WhatsApp?
Each number is linked as a device, just like WhatsApp Web: you scan a code with your phone and that's it. We don't use the official WhatsApp Business API, which requires Meta-approved, pay-per-message templates to start a conversation. Meta can restrict a number that sends messages in bulk, so MultiChats applies daily caps, pauses between messages and varied wording, and alerts you if a message goes undelivered.
Can I keep my usual number and phone?
Yes. The number stays on your phone and you can reply from it whenever you like; the inbox is just one more linked device. It works with both WhatsApp and WhatsApp Business.
Does the AI reply on its own, or do I check it?
You choose, per number. In draft mode the AI writes and you press send. In automatic mode it replies on its own, with a cap on consecutive replies, and hands the conversation to you as soon as someone asks for a call, negotiates the price, complains or wants to buy.
How is it different from a chatbot?
A chatbot follows a tree of options and gets lost with any unexpected message. The MultiChats agent understands free text, remembers the whole conversation, follows up days later and knows when to hand over to a person. We compare them in detail in chatbot vs AI agent.
Which language and tone does it use?
The language your customer writes in, and your tone. Before we start, we look at how you reply and turn that into rules: short sentences, what you promise and what you don't, when to hand over. You can adjust it whenever you like.
How many WhatsApp numbers can I connect?
One on Starter, five on Team and ten on Business. Each number has its own agent with its own tone and rules. If you need more than ten, we tailor a plan.
How much does it cost?
Starter is €150 a month for 1 agent; Team, €500 a month for 5; Business, €800 a month for 10. Prices exclude VAT, which is calculated at checkout; you pay monthly by card and get an invoice. Details on our pricing page.
Are the demo and support in English?
Yes. The demo is in English, and so is support: by email, with priority support on the Team and Business plans.
Is there a contract?
No. You pay monthly, cancel whenever you like and the service runs until the end of the month you've paid for.
Can I use it to message people who haven't contacted me?
MultiChats is built for conversations with people who have already contacted you or given you their number: enquiries, quotes and existing customers. In the UK and the EU, unsolicited electronic marketing generally needs prior consent under PECR and the ePrivacy rules, and the GDPR applies to the personal data. You decide who you message and you remain responsible for it. This is general information, not legal advice.
Do I need the official WhatsApp Business API?
No. That's exactly the difference: MultiChats works with the WhatsApp you already use. If your case calls for the official API (thousands of transactional messages, zero risk to the number), we'll tell you.
What about my data and my customers' data?
You're the controller and MultiChats is your processor, with an Article 28 GDPR data processing agreement included in our terms. The AI that drafts replies doesn't use your conversations for training. You can ask us to delete everything when you cancel.
Does it understand voice notes?
Yes. Voice notes are transcribed and the agent replies to what was said, just as it would to a written message.
