Home › Industries › Physiotherapy practices
A WhatsApp AI agent for physiotherapy and sports injury practices
The hard part isn't the first session, it's the fourth: patients feel a bit better and stop coming. The agent explains your packages, books follow-ups and checks in on people who drift away.
IN SHORTMultiChats helps physiotherapy, sports injury and osteopathy practices on WhatsApp: it explains session prices and packages, whether you work with health insurers, books appointments and follows up with patients who stop booking mid-plan. It never assesses injuries.
Example conversation (fictitious data)
PATIENTHi, I'm training for a half marathon and my knee is sore after long runs. Do you see runners?
AI AGENTHi! Yes, a lot of our patients are runners. The physio will assess your knee in the first session, which is £60 for 45 minutes. Would you like to book one this week?
PATIENTYes. Is there a package if I need more sessions?
AI AGENTThere is: a pack of five follow-up sessions is £230. The physio will tell you after the assessment whether you need it. Thursday at 7:30am or Friday at 6pm?
Explains packages clearly
Single sessions, packages and insurer arrangements, exactly as you set them.
Keeps plans on track
When a patient hasn't booked their next session, a friendly check-in a few days later.
Books around training
Early mornings and evenings, offered first to the people who need them.
What it never decides on its own
The agent stops and hands the conversation to you when it comes to injury assessment, severe or worsening pain, insurance and accident claims, and any clinical question. You see it flagged in the inbox and get an alert on your phone.
How to get set up
- Link your WhatsApp with a QR code, just like WhatsApp Web. The number stays on your phone.
- Tell us about your business: prices, opening hours, the questions you get and how you answer them.
- Start in draft mode: the AI writes and you press send. When you're happy with how it replies, switch it to automatic.
From €150 a month excl. VAT per number, no contract. See all plans.
Frequently asked questions
Does it assess injuries?
No. It records what the patient tells it and leaves the assessment to the physiotherapist.
Does it work for osteopathy and clinical Pilates?
Yes, with their own prices and timetables.
What about patients with private health insurance?
It explains how you work with each insurer, as you tell it, and passes the authorisation details to you.