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A WhatsApp AI agent for hotels, B&Bs and holiday lets
Guests ask the same things before booking: is there parking, are dogs allowed, what time is check-in. The agent answers at any hour and points them to your own booking page, not a portal.
IN SHORTMultiChats answers prospective guests on WhatsApp for hotels, B&Bs, guesthouses and holiday lets: indicative availability, prices, facilities and house rules, and sends them to book direct. Groups and issues during a stay go to reception.
Example conversation (fictitious data)
GUESTHi, do you allow dogs? We're looking at two nights in March.
AI AGENTHi! Yes, we have three dog-friendly rooms on the ground floor, with a £15 charge per stay. Which dates did you have in mind?
GUESTFriday 13 and Saturday 14 March.
AI AGENTThose look available at the moment. You'll get the best rate booking direct on our website: [link]. Would you like me to tell you about parking and check-in times too?
Answers before the booking
Facilities, policies, parking, pets, breakfast: replied to straight away, in the guest's language.
Pushes direct bookings
It sends guests to your own booking page instead of leaving them to book on a portal.
Handles enquiries out of hours
Late-night questions get an answer even when reception is closed.
What it never decides on its own
The agent stops and hands the conversation to you when it comes to groups and events, changes and cancellations to existing bookings, complaints during a stay and any payment. You see it flagged in the inbox and get an alert on your phone.
How to get set up
- Link your WhatsApp with a QR code, just like WhatsApp Web. The number stays on your phone.
- Tell us about your business: prices, opening hours, the questions you get and how you answer them.
- Start in draft mode: the AI writes and you press send. When you're happy with how it replies, switch it to automatic.
From €150 a month excl. VAT per number, no contract. See all plans.
Frequently asked questions
Does it know real-time availability?
Today it works from the information you give it and leaves confirmation to your booking engine or reception. Direct channel manager integrations are looked at case by case.
Does it reply in other languages?
Yes, it replies in the language the guest writes in. We recommend trying it in the demo with the kind of messages your guests send.
Does it work for holiday cottages and apartments?
Yes, for one property or several, each with its own rules.