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A WhatsApp AI agent for therapists, counsellors and psychologists
Reaching out for therapy takes courage, and a reply two days later can mean that person never writes again. The agent replies warmly, explains how you work and books a first session.
IN SHORTMultiChats replies on WhatsApp to people looking for therapy: in person or online, fees, session length and availability, in a warm tone, and books the first session. It never offers support or advice, and passes any sign of crisis to you immediately.
Example conversation (fictitious data)
CLIENTHi, I've been feeling really anxious lately and I think I need to talk to someone. Do you do online sessions?
AI AGENTHi, thank you for getting in touch. Yes, sessions can be online or in person, they last 50 minutes and cost £70. Would you like me to find you a time for a first session?
CLIENTYes, evenings if possible.
AI AGENTOf course. There's availability on Tuesday at 6pm or Thursday at 7pm. Which would suit you better?
Replies with warmth, quickly
The first message is answered within minutes, gently and without forms.
Explains how you work
Formats, fees, session length, cancellation policy and what the first session is like, in your words.
Books the first session
It offers times from your availability and confirms, so the person doesn't have to keep asking.
What it never decides on its own
The agent stops and hands the conversation to you when it comes to any message showing signs of crisis or risk, clinical questions and clients who are already in therapy with you. You see it flagged in the inbox and get an alert on your phone.
How to get set up
- Link your WhatsApp with a QR code, just like WhatsApp Web. The number stays on your phone.
- Tell us about your business: prices, opening hours, the questions you get and how you answer them.
- Start in draft mode: the AI writes and you press send. When you're happy with how it replies, switch it to automatic.
From €150 a month excl. VAT per number, no contract. See all plans.
Frequently asked questions
Does the AI give therapy or advice?
No, never. It only informs and books. If a message shows any sign of crisis, it alerts you immediately and tells the person to contact the emergency services if they are in danger.
What about confidentiality?
MultiChats acts as your processor under an Article 28 agreement. We recommend the agent doesn't ask for personal details: those are for the session.
Does it work for practices with several therapists?
Yes. It can pass each enquiry to the therapist who fits, by specialism or availability.