Home › Use cases › Lead qualification

Qualify WhatsApp leads without losing your afternoon

Half your enquiries aren't a fit: no budget, outside your area or just browsing. The agent finds out naturally, inside the conversation, and leaves you a clean list.

IN SHORTMultiChats qualifies leads on WhatsApp by asking the questions you define (budget, timing, location, need) as part of a normal conversation, labels each contact as interested, thinking it over or not a fit, and passes the best ones to you.

1. You set the criteria

What a good customer looks like for you: budget, area, timing, type of job.

2. The agent asks

One question at a time, inside a normal conversation, never as a form.

3. It labels

Interested, thinking it over, not a fit, with a one-line summary of why.

4. You take the good ones

With everything they said in front of you, before you pick up the phone.

Why it matters

Qualifying isn't interrogating. A good salesperson finds out the budget and the timing while answering questions, and that's what the agent does: it asks one thing at a time, in context, and answers whatever the customer asks in between. Every contact ends up labelled in the inbox, so first thing in the morning you know who to call and who can wait.

Nobody is deleted or ignored: the people who aren't a fit are marked as such, and you can review them whenever you like. If the enquiries come from paid ads, combine this with instant replies to ad leads; if they go quiet after a quote, the follow-up messages take over.

Frequently asked questions

Which criteria can it use?

Whatever you give it: budget, postcode or area, timing, type of customer, company size, what they already have. You write them in plain English.

Does it turn people away without telling me?

No. It marks them as "not a fit" and you can see them all. If you want, it can politely say what you do and don't offer.

Will customers feel they're filling in a form?

They shouldn't. It asks a single question per message and only what it still doesn't know, so the conversation reads like a person typing.

Can it qualify voice notes?

Yes. Voice notes are transcribed and the agent takes what was said into account.

Shall we try it on a real conversation from your business?

Chat with us