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A WhatsApp AI agent for veterinary practices
Reception is juggling the phone, the waiting room and an anxious owner. The agent answers the routine questions on WhatsApp and books the appointment, and anything that sounds urgent goes straight to a vet.
IN SHORTMultiChats handles WhatsApp for vet practices: prices for vaccinations, neutering, check-ups and grooming, appointment booking and booster reminders. Emergencies and any clinical question go to the vet straight away.
Example conversation (fictitious data)
OWNERHi, how much is it to neuter a male cat?
AI AGENTHi! Castration for a male cat is £95, including the pre-op check. How old is he?
OWNERFive months.
AI AGENTThat's a good age for it. We do neutering on weekday mornings, with drop-off at 8:30am. Would next Tuesday or Wednesday work for you?
Answers routine questions
Prices, opening hours, health plans and what to bring, so reception can focus on the people in front of them.
Books appointments
Vaccinations, check-ups, neutering and grooming, offered from the slots you set.
Booster reminders
It can message owners when a vaccination is due, from the list you give it.
What it never decides on its own
The agent stops and hands the conversation to you when it comes to emergencies (vomiting, injuries, poisoning, breathing difficulties), clinical questions and test results. You see it flagged in the inbox and get an alert on your phone.
How to get set up
- Link your WhatsApp with a QR code, just like WhatsApp Web. The number stays on your phone.
- Tell us about your business: prices, opening hours, the questions you get and how you answer them.
- Start in draft mode: the AI writes and you press send. When you're happy with how it replies, switch it to automatic.
From €150 a month excl. VAT per number, no contract. See all plans.
Frequently asked questions
Can it give advice about an animal's health?
No. Any clinical question goes to the vet, and anything that sounds like an emergency triggers an immediate alert and a message to call the practice.
Does it work for grooming too?
Yes, with your prices by size and breed.
Can it send vaccination reminders?
Yes, to your existing clients, from the list you give it.