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A WhatsApp AI agent for law firms
Many new enquiries aren't for you, and the ones that are need a quick, careful reply. The agent identifies the area of law, explains how a first consultation works and books it with the right person.
IN SHORTMultiChats handles new enquiries to a law firm on WhatsApp: it identifies the area (family, employment, immigration, property, criminal…), explains your fees for a first consultation and books it, without assessing the case or giving legal advice.
Example conversation (fictitious data)
CUSTOMERHi, I've been made redundant and I don't think it was done properly. Can you help?
AI AGENTHi, I'm sorry to hear that. I can't advise on your situation here, but one of our employment solicitors can. A first 30-minute consultation is £95. Would you like me to book one?
CUSTOMERYes, as soon as possible.
AI AGENTRachel has slots tomorrow at 11am or Friday at 3pm. I'll just need your full name so the team can run the usual checks before the call.
Sorts by area of law
It works out what the enquiry is about and sends it to the right team, or politely says when it isn't something you handle.
Explains the first step
How the first consultation works, what it costs and what to bring, exactly as you describe it.
Books without delay
It offers consultation slots straight away, so people don't keep calling other firms.
What it never decides on its own
The agent stops and hands the conversation to you when it comes to any specific legal question, documents, clients with an open matter, conflict checks and urgent situations such as an arrest. You see it flagged in the inbox and get an alert on your phone.
How to get set up
- Link your WhatsApp with a QR code, just like WhatsApp Web. The number stays on your phone.
- Tell us about your business: prices, opening hours, the questions you get and how you answer them.
- Start in draft mode: the AI writes and you press send. When you're happy with how it replies, switch it to automatic.
From €150 a month excl. VAT per number, no contract. See all plans.
Frequently asked questions
Does it give legal advice?
No. It's instructed never to assess a case: it informs, sorts and books. Advice comes from your lawyers.
What about conflicts of interest?
The agent only collects the details your team needs; conflict checks and taking on a client are always done by a person.
And confidentiality?
MultiChats acts as your processor under an Article 28 agreement. We recommend the agent doesn't ask for documents or case details on WhatsApp.
Can it handle several practice areas?
Yes. Each area can be passed to a different lawyer or team.