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A WhatsApp AI agent for online shops
Plenty of sales are lost to one unanswered question: will it fit, when will it arrive, can I return it. The agent answers on WhatsApp in seconds and sends the link to buy.
IN SHORTMultiChats answers pre-sale questions for online shops on WhatsApp (sizes, delivery, returns, stock), recommends products and sends a direct link to the product page. Problems with existing orders go to a person.
Example conversation (fictitious data)
CUSTOMERHi, do the leather boots come up small? I'm usually a 6.
AI AGENTHi! They fit true to size, but if you're between sizes or have wide feet, most people go half a size up. Would you like the link to the 6 in tan?
CUSTOMERYes, and how long is delivery?
AI AGENTHere it is: [link]. Standard delivery takes 2 to 3 working days and returns are free within 30 days, so you can try them at home.
Answers before the sale
Sizes, materials, delivery times and returns, answered straight away from your own policies.
Recommends and links
It suggests the right product from your catalogue and sends the direct link.
Follows up on hesitation
If someone asked about a product and went quiet, one friendly message later, and only once.
What it never decides on its own
The agent stops and hands the conversation to you when it comes to orders with problems, returns in progress, payments and complaints. You see it flagged in the inbox and get an alert on your phone.
How to get set up
- Link your WhatsApp with a QR code, just like WhatsApp Web. The number stays on your phone.
- Tell us about your business: prices, opening hours, the questions you get and how you answer them.
- Start in draft mode: the AI writes and you press send. When you're happy with how it replies, switch it to automatic.
From €150 a month excl. VAT per number, no contract. See all plans.
Frequently asked questions
Does it connect to my shop?
Today it works from the catalogue and policies you give it. Direct integrations with Shopify or WooCommerce are looked at case by case.
Can it check an order status?
Not on its own: it passes the conversation to you to check.
Does it work for physical shops too?
Yes, in the same way: questions, stock and putting a product aside for collection.