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WhatsApp for restaurants: an AI agent for groups, events and catering
The big enquiries (a birthday for 20, a Christmas party, a wedding buffet) arrive in the middle of service. The agent replies, sends the menus and collects the details while your team keeps cooking.
IN SHORTMultiChats handles group bookings, Christmas and office parties, celebrations and catering enquiries for restaurants on WhatsApp: it sends set menus, asks the date and number of guests and leaves the booking ready for you to confirm.
Example conversation (fictitious data)
CUSTOMERHi, do you do Christmas party menus? We'd be about 18.
AI AGENTHi, yes! We have two set menus, £39 and £49 a head, and for groups over 15 we can give you the back room. Which date were you thinking of?
CUSTOMERFriday 12 December, in the evening.
AI AGENTThat date is still open. I'll send you both menus now. To hold the room we take a £100 deposit; shall I ask the manager to confirm it with you tomorrow?
Replies during service
Nobody has time to answer WhatsApp at 9pm on a Saturday. The agent does, with your menus and conditions.
Collects the details
Date, time, number of guests, dietary requirements and budget, all in one conversation.
Follows up on proposals
It gets back to people who received a menu and haven't confirmed, before the date goes to someone else.
What it never decides on its own
The agent stops and hands the conversation to you when it comes to complaints, last-minute changes, bespoke quotes and any serious allergy question. You see it flagged in the inbox and get an alert on your phone.
How to get set up
- Link your WhatsApp with a QR code, just like WhatsApp Web. The number stays on your phone.
- Tell us about your business: prices, opening hours, the questions you get and how you answer them.
- Start in draft mode: the AI writes and you press send. When you're happy with how it replies, switch it to automatic.
From €150 a month excl. VAT per number, no contract. See all plans.
Frequently asked questions
Does it handle ordinary table bookings?
It can, but if you already use a booking system, the agent is best kept for groups and events, where it makes the biggest difference.
Does it answer allergen questions?
It gives the information you provide and, for any serious allergy, passes the conversation to a person.
Can it take orders for delivery?
It's designed for conversations that need answers and follow-up, like events and catering. For everyday delivery orders, a dedicated ordering system is usually a better fit.