When ManyChat is the better choice
If your business lives on Instagram, you want comment-to-DM automations, giveaways and button-based funnels across several channels, ManyChat is built for exactly that and does it well. For WhatsApp-only automation without flows, see WhatsApp automation.
When MultiChats fits better
If you sell through WhatsApp conversations, every customer asks something different and you'd rather not design and maintain flows, an AI agent saves you the build. It reads the whole thread, replies in your tone, labels the contact and follows up. The difference between the two approaches is explained in chatbot vs AI agent.
Our honest take
If your business lives on Instagram and you want button funnels, ManyChat is a very good option. If you sell by conversation on WhatsApp, want to keep your existing number and would rather not design flows, MultiChats saves you the set-up.
Frequently asked questions
Is MultiChats a full replacement for ManyChat?
Only for WhatsApp. MultiChats doesn't do Instagram, Messenger or TikTok.
Do I need to build flows in MultiChats?
No. You describe your business, your prices and how you reply, and the agent writes each reply. You review it in draft mode first.
Can I keep my number?
Yes. MultiChats links your current number by QR, like WhatsApp Web; it doesn't move it to the API.