What the free app does well
For a business that gets a manageable number of messages, the app covers a lot: a profile with your hours and address, a catalogue, quick replies for common answers, labels and greeting and away messages. We cover how to set them up in WhatsApp automated messages.
Where it runs out
Every reply still depends on someone typing it. The away message says you're closed; it doesn't answer the question. Labels only help if someone applies them. And nothing reminds you that the customer who asked for a quote on Tuesday never got a follow-up. MultiChats adds that layer without changing your number or your app: see how the AI agent works.
Our honest take
If you get a few messages a day and have time to answer them all, the free app is enough. MultiChats makes sense when messages pile up, follow-ups get forgotten or you run several numbers.
Frequently asked questions
Does MultiChats replace the WhatsApp Business app?
No. It works alongside it: your number stays in the app on your phone, and the MultiChats inbox is one more linked device.
Is WhatsApp Business different from standard WhatsApp?
Yes: the Business app adds a business profile, catalogue, labels and automated messages. MultiChats works with both.
Can I keep my quick replies?
Yes, they stay in your app. The agent writes its own replies from the rules and information you give it.