When respond.io fits
Mid-sized or larger teams handling several channels, needing assignment rules, per-agent reporting, CRM integrations and someone to maintain the workflows.
When MultiChats fits
Small businesses and sales teams that sell mostly on WhatsApp with their existing numbers and don't have time to build flows. The agent replies the way you would and leaves negotiating and closing to you.
Our honest take
respond.io is a complete platform for teams handling many channels who want to design their own automation. MultiChats is narrower and quicker to start: an AI agent that sells on WhatsApp with your existing numbers.
Frequently asked questions
Is respond.io suitable for a sole trader?
It can be used, but it's designed for teams and multiple channels; for one number and one person it's usually more than you need.
Does MultiChats handle Instagram?
No, only WhatsApp. If you need several channels in one inbox, an omnichannel platform fits better.
Can I use both?
Yes, on different numbers: for example the API in respond.io for support and a sales number with MultiChats.