When Trengo fits
Support teams receiving enquiries across several channels who need tickets, assignment, labels and reporting. If email and live chat matter as much as WhatsApp, an omnichannel inbox keeps you organised.
When MultiChats fits
If WhatsApp is your sales channel and what you lose are sales conversations without a reply or a follow-up, MultiChats is built for that, on your existing numbers.
Our honest take
Trengo is a solid inbox for multichannel support teams. MultiChats is for selling on WhatsApp with an AI agent, without changing number or configuring flows.
Frequently asked questions
Is Trengo good for sales?
It can be used for sales, but its strength is multichannel customer service.
Does MultiChats do tickets?
No. It organises contacts by sales status, not by ticket.
Does MultiChats work in English?
Yes, the agent replies in the customer's language and follows your style rules, British spelling included.