When Wati fits
If you need the official API (high volume, scheduled sends to opted-in customers, official business account status, shop integrations) and a team working from one inbox, Wati is built for that.
When MultiChats fits
If your problem is enquiries going unanswered or never followed up, and you don't want to move your number off the phone or pay per message, MultiChats tackles exactly that, and it's live the same day.
Our honest take
Wati is a good choice for businesses that need the official API, template campaigns to opted-in customers and a shared team inbox. MultiChats is for businesses that sell through conversations on their existing numbers and want an AI to reply and follow up without building flows or paying per message.
Frequently asked questions
Does Wati have AI?
Yes, it has been adding AI to its bots and inbox. Check its site for what each plan includes.
Can I move my number from Wati to MultiChats?
If it's on the API, it must first be removed from the API before it can be used in the WhatsApp Business app again; then it can be linked to MultiChats by QR.
Does MultiChats do broadcasts like Wati?
No. MultiChats doesn't send bulk messages; it focuses on replying to and following up with each contact.